Don't put yourself through this - Rather use Uber.

I can't believe I had this experience. ? I am left shocked and terrified, not just about what this world is turning into but about the type of people Taxify allow to be a part of their team.

I listen to books on Audible with my headphones each morning when I make my morning commute.

This morning, was no different in that regard. But very different at the same time. When my assigned driver arrived, I got into the taxify and greeted him over very loud talking coming from the radio. I popped my headphones which are noise canceling onto my ears again and could not hear what I was listening to properly. I popped my headphones off my one ear and asked him to turn down the volume of the radio, as I could not hear what I was listening to through my noise canceling headphones.

He proceeded to ask in a tone of disbelief; "turn it down?", to which I rep****: "yes, please". He looked at me and said "why" in a condescending tone. To which I rep****; " I am listening to a book on my headphones, and can't hear properly".

He then turned down the music a bit and rep**** in an aggressive tone: "Find another driver, get out of my car". I asked him if he was serious, he reached to his phone pressed a few buttons and then said: "Yes, get out of my car."

I responded: "You are a crazy man" and got out the car. (I accept, looking back at this that this was unnecessary and could have been infuriating to him).

He responded with: "Your P#@s, **** you!"

After getting out and standing next to the road, he made a U-turn and drove slowly past me again repeating swear words and threatening to **** me.

I was shaken by this experience and returned home to recollect myself after requesting another ride - as I had to get to work.

I then tried to report this guy on the app, but the UX is absolutely useless in that regard.

My user journey described below:

- I click on "support" then "Issue with the recent ride" - the driver does not show up as he canceled the ride from his side. - I go back, click on "Issue with another ride" - same thing. - The only other options are FAQ's and a "conversations" tab (surely that must be it?) - I click on "Conversation" which then takes me to a message from a Customer Support Specialist addressing a previous issue I had (which was not sorted out btw), ending off with: "If you have any further requests, I am here to help." - I notice a chat box at the bottom, I click on it, does nothing. - I then notice "ticket is closed" stated in the chat box - try to add text to the chat box again - still nothing.

It does not end there - I now go onto the app just to get the message: "Due to bad behavior, your account has been temporarily blocked."

So your driver threatens me, I am left without a ride, shaken and late for work, your app does not allow me to report the driver or chat to anyone and then I get blocked without anyone reaching out to me?

Needless to say - it was the last time I will ever use Taxify. I will continue supporting Uber.

I now understand why you guys have lower fees and promos.