Don't even bother with Taxify/Bolt.

I have had two terrible experiences with the services of Taxify/Bolt.

On the 20th of August, I had a driver (Eugene Mfanufikile) who called to find out where I am going?

Do the drivers not have the app that tells them where they need to go?

Secondly, I called the same driver the following day to enquire about an item that I lost. All I wanted to do was check if the item was there. The driver did not pick up. He then called me back and before I could explain myself he hung up. So professional!

The drivers seem to pick and choose how they want to handle their clients as if there aren't any conduct rules placed. Sometimes a driver is 1 minute away FOR 10 MINUTES. They will never contact you to give a reason and when you try and call its either "I'm lost" or there's no communication at all. One fears to cancel because you would end up being charged for waiting for a while for a trip that should've arrived in 1 minute. This has happened to me twice!!!!

I fully understand that it must be difficult for Bolt to enforce a sense of professionalism on their drivers but then don't offer the service if your drivers are all incompatant!!

I'd rather pay a little extra for Uber and get quality service then this joke of a company!! Sort yourselves out.