Dishonesty and deceit

Taxify/ Bolt have blocked my account until 2026 after I paid for the trip for my children. They demanded another payment and the driver said I didn't pay. Unfortunately they dont give payment receipt and as such I dont have proof of payment. I asked for ccv footage from our street but unfortunately it the camera does not cover off the main road. This service is disgusting to say the least considering I had been a customer for almost a year now and have never defaulted.