DISHONEST TAXIFY (BOLT) EXPERIENCE

I had a terrible dishonest experience with Taxify (Bolt). I requested the Taxify (Bolt) driver to pick up my son; the cost for the trip was estimated at R134 -164. After dropping him off, the driver did not end the trip and only ended it15 minutes later at a cost of R 216!. I immediately called him to enquire and he alleged that he ended the trip at my gate but there was a network problem hence the reason for the overcharge.

I immediately sent an email to Taxify reporting this incident and received no response. For the past 11 days I have sent 12 emails with no response. Today on the 11th day, I got an email from one Tinashe who had the audacity to say.... "We have looked into the matter and it has come to our attention that the driver took a much longer route than the suggested one due to an error on his device that is why you ended up paying more for the trip" which is totally incorrect, the driver took the correct route but decide to end the trip 15 minutes later according to the app. What is more frustrating is the response or lack of thereof from the Taxify (Bolt) customer services team and the cover-up of the ********* conduct of the driver.

I will also be sharing this dishonesty experience and lack of customer service or concern to my network and recommend using alterative transport that shows concern to its clients and respects them. It is really appalling that both the driver and management team demonstrate this lackluster attitude towards their client!