Charged a trip I didn't take

On the 17th of March I requested a trip from the salon to where I reside... As we all know the navigation can sometimes give you a wrong pin, then the driver alerted me to say his arrived, when I went outside, the driver is not there, I texted him back to say where are u I cannot see u.. He rudely said I'm where the navigater took me, I humbly asked him to try and reverse as I'm on the main road and still can't see him.. He then told me it's not his problem that the navigater stopped him there, I must make sure I find him. Because he is not gonna look for me and he is not bothered because the account is charging me not him.. I begged him, he then chose to drive off without me.. And told me he is gonna go straight to where the navigation is taking him and h le will show whoever he finds there his true colour's... I feared for my son who wS home and quickly changed addresses and ended the trip without me in the car... Then I was debited R48 for a trip I didn't take... I tried complaining about this on support team but I'm getting no help of my refund... I love sent multiple messages and I'm being told to tell my story over n over again... I even told the driver that I'm gonna report him, he said I must carry on reporting him, I'm not doing him any favor and he doesn't even care.

Bolt Account name :lebogang Contact details :*** Reg of the driver for the day of the incident : HM02MBGP NISSAN MICRA DRIVER NAME: MAHLATSE

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