Cannot unblock account

Blocked account, I have been trying to unblock my bolt account for a while now. I requested a trip and cancelled as me and my colleague felt unsafe, the driver that accepted my tried called me and asked me how many woman am I with. Iam a woman and being asked that question raises suspicions I then cancelled, he personal messaged me stating that he will report my account, I then contacted bolt stating the incident. The next day my account is blocked I contact bolt they advise me stating that the account cannot be unblocked as its linked to suspicious activity. Excuse you guys do not clarify what activity and have no regards for peoples safely at all. The drivers account should have been blocked not mine. I'm disgusted as I loved using taxify all the time