CANCELLATION FEE OF NON-SERVICE

Unauthorised deduction from my bank account for non-service rendered.I made a request and the driver never pitched and took long.It always happen when I have a discounted trip and I ended up requesting In-Drive.It is the tendency with the Bolt drivers that if I have a discount they don't come and to my suprise I got a R10.00 deduction from my account.It says cancellation fee,but your guys never pitched.This is a bad service.