Can I please get a refund ASAP/ BAD EXPERIENCE WITH BOLT

I requested a cap for someone to go home that lives in the same area as mine Rabie Ridge, I utilized my debit card and the overall amount came to R25. When I was monitoring the map on the app he was totally going a different direction. When I called the driver “Gerald” (his number ***) he asked me if I requested and I told him yes and that he also accepted the job. He said he will me back which he never did. I continued monitoring the map and he proceeded going the other direction and when I called him back I received that the trip is done (Kaalfontein was his location) and R54 was debited from my account. When I spoke to him over the phone he apologized requested for me to send him my address and said he will turn around and come to my house. When I followed up with him his phone was off.

This is unacceptable and poor customer service I don’t even consider it as service but *****. Can I please get a refund for this please! as i had to re-requested