Bolt Taxify Trip Refund

On 20 December 2019 I requested a taxify the driver was Magezi Oriel for which R478 was deducted from my account as I used my card as method of payment. However, I immediately cancelled the trip and a cancellation fee of R10 was deducted from my account. My issue now is that the R478 which was initially charged for the trip has not been refunded yet the trip was cancelled. I sent a Direct Message to @Boltapp_za with my details and the trip details but to this end I have not received any feedback. All I want is my money and nothing more.