Bolt Taxify *********** their customers.

On the 1st of December 2019 I taxified and I got an amazing driver Phumlani, unfortunately when the trip ended the app was not working and I over paid the driver. I reported this immediately to Bolt and I was told that this will be investigated. This was not even about the driver, however, since Phumlani the driver is a **** and well as Bolt I am now forced to expose their lie. I was not asking the driver to refund me as he does not control the app, however I was asking Bolt to provide a discount on my next ride, which I believe is a fair ask. The discount could have been negotiated. I am absolutely disgusted by their lie and I am now taking my Money to Uber. This is not even about the money or the discount, this is about honestly. Bolt failed to even apologise or empathise. I had to run after them and constantly follow up on their "**** investigation." The driver could have said I don't remember as I pick up multiple customers, however, to completely deny everything. Deny is even making him amazing. He is a **** and I will be posting his details so that people avoid travelling with him. Afterall his app never works, so why should customers be **********.