Bolt support is wonderful

I got blocked over a misunderstanding of a supposed ride that I didn't pay for, and when I tried requesting a ride that's when I saw I'm blocked and sent an email enquired what the reason was, I was told and shown the route in question and the destination, which I had never taken. I was willing to pay the amount I was blocked for therefore I needed the proof before I do. It turns out It was an error and I was then unblocked and now I'm able to get rides again. But what's commendable is how they kept in touch with me whilst investigating the issue..