Bolt drivers are thives Hendrick took my Honor Phone and bolt doesn't do anything to assist

I had a very bad experience with them the driver was Hendrick and I lost my phone on Saturday and I emailed bolt to contact the driver and ask him to return my phone because it was still ringing and got turned off on Monday and they told me they couldn't get hold of the driver but then how are we supposed to trust them and their drivers if they themselves can't even reach their drivers what if this guy was a human trafficker that means bolt will just tell you they can't assist it was my Honor phone , I have been with bolt for a long time but they are really a disappointment.