Bolt don't handle complaints about their drivers not seriously

I forgot my phone in a taxify on the 25/09/2020. Same day driver calls and confirms to having received the phone. I later phoned the driver and wasn't picking my calls. Later escalated to Bolt with the screen shots and unfortunately no call recording but I sent them all the details they asked from me. To date I don't have a phone due to them hiring *********** people and refusing to sort it out as these drivers represent their companies. I can't afford another phone, I want my phone. I feel Bolt isn't taking people's complaints about their drivers seriously and therefore will be more offence's from the drivers since they can get away with it. I have screenshots...