Bolt does not care about their clients and they *****

I accidently forgot my phone in a bolt, when I called the driver answered and said he will be an hour, I have not received my phone, Bolt does not respond to emails in a timely manner, the way I feel is like I have been ****** by this driver he turned my phone off after answering and saying he will return my phone, my phone has not been returned there is no communication from this company and I feel cheated and ******