BLOCKED ACCOUNT - REASONING FOR THIS MAKES NO SENSE!!!!

Last night my stepfather downloaded Taxify and tried ordering a ride for a family member, said his account was blocked, I then tried on my Taxify and same issue BLOCKED, after enquiring about this, someone at their Support Team says that 'They regret to inform me that my account has been suspended due to PERSISTENT IRREGULAR ACTIVITY' What I DONT understand is that I barely use Taxify , the last time I did was 10 NOVEMBER 2019, Can anyone at TAXIFY tell me what the real reason this is??? I have no blocked nor lost or ****** bank cards, all are active and working. So what the hell are you guys doing????