BAD, UNPROFESSIONAL SERVICE AND DISHONESTY FROM BOLT TAXIFY (HAILING APP)

I would like to express my frustrations, disappointment, and complain against this hailing system operated by BOLT known as Taxify. I was over charged on a trip on a trip I took on their service on the 28th JUNE 2019 and was charged a ridiculous amount of R241.00 , I have complained o them on their incorrectly billing and till today I am still waiting on my refund. This was a cash I paid and they tried to give me promo codes which ONLY operate on credit card which I don't have. I have been mislead by their support centre stating that I should be patient an investigation on the driver is taking place. I am tired of waiting as their hailing system n the driver do a weekly cash takings. Taxify every week they take their percentage share out of the driver's weekly making This is a lie of me being told to be patient as this is a money industry and should have been refunded by now and I m not asking for a million but my hard earned R175.00. THIS IS RIDICULOUS on how a ahiling company can treat is customer like this and a shame + not forgetting very unprofession from their agents (HELENA & SEEMA)to brush my case aside.

I am disgusted in how BOLT TAXIFY operates and treats their clients and it is **********. This is our money we paying and we try to support them by riding their system but, they couldn't careless about their service only interested in profits and this is said categorically and vehemently with proof. I have emails of this SEEMA guy who is just buying time or trying to make me forget ABOUT MY REFUND. IO WANT TO EXPOSE THIS SYSTEM OF HAILING APP_ They trying to holder the driver to account but they are the onwers of the app and run their account from the app which is so simple to refund the client and off set the minus balance to the driver. BUT they would rather make the client who pays them to suffer and forgetting that without US clients they would be in the business.

I am VERY DISAPPOINTED, FRUSTRATED and DISGUSTED by their way of handling their clients queries, mind you I am not the only one complaining about REFUNDS FROM BOLT TAXIFY.

Dissatisfied client .