Bad service-Taxify

This driver was taking forever to get to my destination.He called initially to ask where I am.and I told him.But he could not call to let me know that he is delayed.I was late for work and I cancelled the request to get someone else. As soon as I cancelled,he called and lashed at me saying why did I cancel,he was stuck in traffic and he is actually using petrol to get to me.I told him he’s wasting my time and I need to be at work.Also he could’ve communicated his reasons of being delayed.When I requested again,he showed up again.I decided to just go with him since he’s the only driver available at that time.He waited at a distance and did not come straight to me.He told me that he doesn’t need me and my money and I told him that I also don’t need anything from him.He didn’t confirm my destination and took me to a wrong one.When we got there,I told him this is not where I’m going and he better take me to the right destination.He looked annoyed and angry.Does bolt not evaluate their drivers or teach them customer etiquette?!?This person could’ve easily done something bad to me,with everything that’s going on in this country,we fear for our lives,esp being female.That was very frustrating and I did not get value for my money.Bt should stop taking any Tom,Rick and Harry.and choose more mature people to be drivers.His name was Mandlenkosi,took me from Lakeside mall to Glynnwood hospital.I will not tolerate such behavior for someone I’m actually paying.And I want my money back.