Bad Service Ever

Yesterday morning I requested a ride from Taxify through the app. Driver with number ********** 467 called me for directions and tells me he will be there shortly. I waited for what must have been 10mins or so and then i realised that the ride is not here yet, then i go back on the app and check only to see that my ride has been cancelled. I then texted the driver and told them that I would have appreciated him telling me he is no longer coming and that I am not happy about this at all. (no response from him)

I then go on the app again and request another ride. this time is said he would be at my destination in 7mins. It went down to 6mins then 5mins then 6mins and 7mins again and i was completely annoyed. I then call this driver and he tells me he will be here shortly. He arrives, doesnt even apologise for the inconvenience AT ALL.

I get to work late, mind you the day before I was late for work becaause the driver did not have change, after that experience i changed my payment method to card.

Later on in the evening when i had to go back home. I got 5 please call me's from the driver number ********** 467 who cancelled my ride in the morning. I ignored them. After that I got a text on my whatsapp from number ********** 154 asking me who I am and how I know owner of ********** 467. I was completed appalled as to what was happening. ********** 154 kept sending me texts and voicenotes telling me how I am a man *****er and thought I had found the one by dating ********** 467 because of his nice car. ********** 154 told me that I had no business calling ********** 467 and that ********** 467 is married.

None of this would have happened if I had not requested for a ride in the morning and ********** 467 accepted and later cancelled.

Taxify hires drivers who leave our personal information to their friends and family who harass us and call us names for no particular reason. I dont need this kind of drama in my life.

I reported the matter on twitter and nobody has gotten back to me. I suppose they dont care. If there is an investigation going on, i should have been told. But instead I am being ignored. I suppose I dont matter. I am a daily user of Taxify and this is the thanks I get?