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Thulisile M
1 reviews | Active since Jan 2023
04 Jan 2023, 09:27
Bad Service
Last night I dropped my phone on a ride and tried to chase the car but he was fast, tried calling my phone but there was no answer, later I tried again and he answered and told me that he was at Alberton, and I must request his ride, it cost R780.00. asked for the alternative if we can meet at Midrand, he said he will call me, but he never called, on the following day the 04/01/2023, I called him and he said he is at Johannesburg CBD and the ride cost 320, I asked for a discount and he told me that I must give him R250.00.
his name is Vusi and my ride invoice Invoice no. D80HMMQ-RH401I-XUUCX4FW, is there a way that Bolt could have a office for lost and found items because the issue is frustrating when we loss items and we have to pay to get them.
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Thulisile M's updateReviewer Update
04 Jan 2023, 14:32Please see email I sent to Bolt
Good day Bolt Support The matter occurred last night have been in contact with the driver since last night at 20:01 and he said he will get to me soon as he get a request to Midrand but I waited at Waterfall Mall Of Africa until late at about 23:00, I called him back this morning at 08:52 and he said I must give him my address and I must pay for the ride, which will be R330, I asked for a discount he then said R250, at 10:51 I called him but there was no answer, I tried again then the phone was off .It is over 24h and I don't have my phone with me to and also I was not calling him from his cell phone but was call him on the phone that I forgot because he refused to give me his number his name is Vusi Maphumulo from the email I received, please see attached your assistant will be highly appreciated Kind regards Gift
On Wed, Jan 4, 2023 at 2:01 PM <***> wrote:
Hello Thulisile,Thank you for contacting Bolt Customer Support.I understand how inconvenient and worrying this has been I assure you I will assist you in the best way possible.Please keep in mind that you still have 24 hours to contact the driver and inquire about your misplaced phone.Following a trip, you can find your driver's contact information by doingthe following:
Good day Bolt Support The matter occurred last night have been in contact with the driver since last night at 20:01 and he said he will get to me soon as he get a request to Midrand but I waited at Waterfall Mall Of Africa until late at about 23:00, I called him back this morning at 08:52 and he said I must give him my address and I must pay for the ride, which will be R330, I asked for a discount he then said R250, at 10:51 I called him but there was no answer, I tried again then the phone was off .It is over 24h and I don't have my phone with me to and also I was not calling him from his cell phone but was call him on the phone that I forgot because he refused to give me his number his name is Vusi Maphumulo from the email I received, please see attached your assistant will be highly appreciated Kind regards Gift
On Wed, Jan 4, 2023 at 2:01 PM <***> wrote:
Hello Thulisile,Thank you for contacting Bolt Customer Support.I understand how inconvenient and worrying this has been I assure you I will assist you in the best way possible.Please keep in mind that you still have 24 hours to contact the driver and inquire about your misplaced phone.Following a trip, you can find your driver's contact information by doingthe following:
- Go to the Main menu (top left corner)
- Click on "Ride History."
- Choose the ride about which you wanted to speak with the driver.
- Press the call button.
- Text the matter to the driver and wait for a response.
- Be mindful of the effort and time spent by the driver to return your item. Compensation is always welcome!
TM
Thulisile M's update04 Jan 2023, 14:32
Reviewer Update
Please see email I sent to Bolt
Good day Bolt Support The matter occurred last night have been in contact with the driver since last night at 20:01 and he said he will get to me soon as he get a request to Midrand but I waited at Waterfall Mall Of Africa until late at about 23:00, I called him back this morning at 08:52 and he said I must give him my address and I must pay for the ride, which will be R330, I asked for a discount he then said R250, at 10:51 I called him but there was no answer, I tried again then the phone was off .It is over 24h and I don't have my phone with me to and also I was not calling him from his cell phone but was call him on the phone that I forgot because he refused to give me his number his name is Vusi Maphumulo from the email I received, please see attached your assistant will be highly appreciated Kind regards Gift
On Wed, Jan 4, 2023 at 2:01 PM <***> wrote:
Hello Thulisile,Thank you for contacting Bolt Customer Support.I understand how inconvenient and worrying this has been I assure you I will assist you in the best way possible.Please keep in mind that you still have 24 hours to contact the driver and inquire about your misplaced phone.Following a trip, you can find your driver's contact information by doingthe following:
Good day Bolt Support The matter occurred last night have been in contact with the driver since last night at 20:01 and he said he will get to me soon as he get a request to Midrand but I waited at Waterfall Mall Of Africa until late at about 23:00, I called him back this morning at 08:52 and he said I must give him my address and I must pay for the ride, which will be R330, I asked for a discount he then said R250, at 10:51 I called him but there was no answer, I tried again then the phone was off .It is over 24h and I don't have my phone with me to and also I was not calling him from his cell phone but was call him on the phone that I forgot because he refused to give me his number his name is Vusi Maphumulo from the email I received, please see attached your assistant will be highly appreciated Kind regards Gift
On Wed, Jan 4, 2023 at 2:01 PM <***> wrote:
Hello Thulisile,Thank you for contacting Bolt Customer Support.I understand how inconvenient and worrying this has been I assure you I will assist you in the best way possible.Please keep in mind that you still have 24 hours to contact the driver and inquire about your misplaced phone.Following a trip, you can find your driver's contact information by doingthe following:
- Go to the Main menu (top left corner)
- Click on "Ride History."
- Choose the ride about which you wanted to speak with the driver.
- Press the call button.
- Text the matter to the driver and wait for a response.
- Be mindful of the effort and time spent by the driver to return your item. Compensation is always welcome!