Bad customer service

I forgot my phone on the charger today on this guy car Lordwick Shikwambana, his Bolt driver. This was in the morning today. I have reported this with customer support, left my colleagues number as well. But until now i have not received any form of communication from Bolt. Any easy recovery option just to call the driver to return my phone is taking them forever. Bolt does not have customer call center that you can call directly.