Bad customer service

Had a very bad experience this morning with Taxify...I requested a trip to Lakeview in Roodepoort I had an interview at 10h00. My method of payment was Debit card when I got in a car I told a driver that my method of payment was a card and he said I need to change it to cash because he didn’t have enough petrol and we going to stuck on the way and it will be difficult to get another car. I told him that I don’t have cash n he said I need to request another car, I told him I ran out of data I won’t b able to request another car and I asked him why did he accept the trip if he didn’t have petrol and waste my time because I need to be on time for my interview. He told me to get out of his car and that’s what I did and made other means to get there. Wat shocks me most is that I got charged for that trip that did nt take place and when I try to contact Taxify that number is nt recognized am nt able to speak to anyone to ask for my money back. I need help please.

Mpho ********** 227