Awaiting Refund

Good Day

On the 26 AugUst I utilised the service from Riverlea and paid the driver R160-R165 however the amount was also deducted from my account for an amount of R134.00 I tried calling the driver via the app however his phone kept going to voicemail. Made an enquiry the following day via the app and received a response where I was told that I bolt was going to get back to me after confirming with the driver. I have not received any update on my query. On the Jul 29, at 20:09 Bolt emailed me saying that they have had a look and they still haven't heard back from the driver yet. As soon as they hear back from the driver then they will be able to correct that for me. It's now the 3rd August and still no feedback. I wonder how long it takes to get hold of the driver. Does Bolt not have contact with their drivers or even know what their drivers are going.

Please can I get my refund.