Account Suspected of *****

After having my card suspected of ***** multiple times, I made an effort to contact Taxify wheree I was asked to provide some information which I gladly did. I was then advised that my "case" has been sent to their ***** department, THREE WEEKS LATER and I still haven't gotten any response, I email again twice and get notified that my card has been unsuspected of *****. To my excitement I activate my EARNED free code from my countless recommendations, and what do I find? Now instead of my card being suspected of ***** taxify suspends my Account due to "security" when I activate my card, but once I select the pay cash method which now voids my free code, the app freely let's me book a ride.

This is not acceptable, I feel like I'm getting the run around, and that the level of customer service is bellow standard and that's an understatement.

I had to go somewhere this morning, but because of your system failure I had to cancel after trying numerous ways to try and get my code to work

I mailed the customer service team again, will waiting and see how this gets handled.