Absolutely Pathetic

It's been two weeks now since I first sent them an email and even contacted them on facebook and on the app and still I have not had my problem sorted out. This is ludicrous and I want an explanation. They say they reply in one day, y can't they reply on the same day or within a few hours like uber does? This is why they end up with a backlog of emails and complaints because they not doing their jobs. I get a response like every three days to one email and I have to keep repeating myself. They provide a service but have no intentions of sorting out a customers queries so basically what they doing is ******** everyone. Why provide a service if you not going to provide HELP when the customer has a problem or querie? And everyone wonders why Uber is making it big, because its the small taxi services that lack customer care like Taxify that give Uber a better name in this industry because if I have an issue with uber I get a response within an hour and usually its sorted within that response.