Very expensive return trip

<p>Please note I still have all sms and call logs on my cell for review. </p> <p>My story:</p> <p>I contacted this company after finding their details on google, for a shuttle service from Cape Town Airport to my relative's house in Welgelegen. The reply was positive with the following response: </p> <p>"Dear Karen</p> <p>Thank you for your request and your interest in our Company!</p> <p><br />We are glad to offer you the requested transfer for a total cost of R200 all inclusive</p> <p>We hope to receive your confirmation, please also send us feedback should you not wish to make use of our service.<br /> <br />Best Regards,<br />James Winkworth<br />Taxi Cabs Cape Town / Call a cab Cape Town</p> <p> ********** 779 | ********** 565"</p> <p> </p> <p>Pick up from airport went well, so I booked via sms to cell ********** 779 for the return to the airport on the 29th of June 2016 stating that our flight departs at 17h30. I even stated the address again and James confirmed booking for 16h00. </p> <p>On 29/06/2016 at 1**** the assigned driver phoned me to tell me he is in front of the gate. It turned out that he was at the wrong building, in a wrong suburb and completely lost. Well it did just went downhill from there, resulting in me and my daugher missing our flights on Mango from Cape Town to Durban. I tried several phone calls to James without any answer. At the end I had to SMS to get message through that we missed our flight. He rep**** at 17h11 per return SMS that I can send my receipts for new air tickets to ********** This is an admission of guilt and promise to pay which I do take very seriously.</p> <p>In short I had to book and pay for another 2 seats on Kulula Airlines for the next morning and reschedule my parking at Durban Airport. All this at a additional unplanned expense of R4,535.66! Below my e-mail to James on Fri 7/1/2016 1:30 PM with proof of my Kulula invoices, of which I have not received a reply as yet:</p> <p>" Hi James</p> <p> </p> <p>As agreed to by you, herewith my receipts for the two new flights I had to book for my daughter and myself after missing the original on Mango due to your driver been lost and late.</p> <p> </p> <p>Total flight expenses to please refund to my current account at ABSA, number (will be supp**** on request) are: R4,435.66</p> <p> </p> <p>I am still awaiting additional invoice for the extra day’s parking at Durban Airport as well but will confirm. Please refund in the meantime the flight expenses.</p> <p> </p> <p>Thanks in advance.</p> <p> </p> <p>Karen Weber</p> <p> ********** </p> <p> </p>