Unsatisfactory Claim Handling and Poor Quality of Service

Firstly, I was not given the opportunity to review or approve the quotation sent to my insurance company. As a customer, I believe it is my right to be involved in every step of the process, especially when it comes to financial decisions and the scope of work to be performed on my vehicle. This lack of communication and transparency is deeply concerning.

Secondly, after the work was completed, I noticed white spots on my car. When I inquired about these spots, I was simply told to wash the car. It is disappointing that my vehicle was not cleaned after the repairs, as is standard practice in the industry. Additionally, the spots remain even after washing, indicating that the work was not properly done.This was done in Tavcor Suzuki service centre port elizabeth