The worst service ever from VWSA

I wanted to book my car for oil service and called the Tavcor VW landline more than I can even recall.

The 1st time I called I was told the service lady is busy and she would come back to me. An hour later she came back to me however I was in a meeting and asked her to call in an hour of which she didnt. I then made a follow up call after an hour and I was made to leave my contact details and car registration again and they promised me that someone would call. The person did not call and I called the 3rd time and left my details again and this time around they called however I was in another meeting and couldn't answer. O then made another follow up again and no one came back to me.

It's a pity that we have to complain about bad service which and ***** a company reputation and image because of people who are just too busy to assist customers.

I have never experienced this type of service and did not expect it in the province where VWSA head office is a stone throw away.

What a disappointing day one has had. I'm even drained by the level of mediocre service I received.

When we buy these cars they promise us better quality after sale service however once you have bought the vehicle you realise they treat you like they no longer need you. Very sad and I wish I had other options around, I was never going to take the car for service there ever again. Pity I'm still new in the city and they are nearest so I guess I'm just stuck with this service.