Ridiculous service
<p>My fiance recently purchased a TSI Polo from the George Tavcor Motor group.</p> <p> </p> <p>Ever since she purchased the vehicle, there have been two main issues with the car.</p> <p>1) the wipers do not always work at the back, the water will spray yet the wiper does nothing. Usually in early hours of motning</p> <p>2) The aircon does not work at times, doesnt matter what level you put it on nothing changes meaning her demister does not always work</p> <p>3) Car does not always lock itself.</p> <p> </p> <p>These three issues usually work in tandom,</p> <p>She has contacted Volkswagen numerous times as well as been to see them (of which the manager of service department has been late for their meetings). Murphys law, the car works fine when she takes it to them as it is later in the day. I then took a video of the wiper issue which she sent to them and asked her to contact them. They do not phone her back or try help her with her car as they dont want to take any responsbility. Not the service department or the area manager are interested in contacting her back.</p> <p> </p> <p>Her father then went to see them of which their reply was that they would purchase her car from her and sell her a new one - meaning that she must pay in R 50,000. Ridiculous as this is a new car and furthermore as her car is paid in full. They do not want to try make an effort to find the problem or even give her a new car - if you go to a store and buy a product that is broken you can usually replace it, what makes a car any different.</p> <p> </p> <p>The problems she has can cause that she cant see early morning when driving as her windows etc dont demist and clean and she drives the mountain pass in the morning.</p> <p> </p> <p>Tavcor have absolutely no sense of pride in customer satisfaction. Their service stops at the sale of the car once the commission has been earned after which they could care less about their clients.</p>