LACK OF CUSTOMER SERVICE

On 18 February 2015 my 2012 Polo 1.4 went in for a service with a complaint about the brakes. This appointment was confirmed on 16 January 2015 a whole month before the service and with the knowledge of the brake complaint. At the service it was detected that my brake discs were broken and their response was \sorry ma'am but you have to pay the full amount as the brake discs is now ONLY 9 days out of guarantee". This after I've made the appointment more than a month before and with the car having only 29 500 kilos on the clock. After complaining to Volkswagen SA"