Couldn't find a title that will explain how Annoyed I am..

RE: SERVICE – TAVCOR GEORGE

The air con was making funny noises and not cold as it used to do. I made a booking for 25-01-2018 When I arrived at the service centre, no one knew about me, couldn’t find the job card and was fiddling all over the place. Eventually the card was found and the car was booked in. I received the phone call that the car is ready. When I arrived at the garage I was informed that they couldn’t find the leak and that they have done the necessary to trace the leak. I should come back within 3 weeks.

23-02-2018 Car was booked in again. After not having a car for the day, I was informed that they couldn’t fix it and had to order a new part.

16-03-2018 Part arrived and the car was booked in again and I also asked for the oil change service to be done. At about 12:00 the service consultant phoned and said that the car would be ready at 13:00. A few minutes later she phoned again and said the car is not ready because they didn’t fix the air con. They only did the oil service. A bit later I received another phone call from her, they couldn’t fix the aircon because they have ordered the wrong part and that I can come and collect the car. They will have to order a new part and the car will have to come back, AGAIN.

When I arrived at the garage I was told the car is not ready yet, I should wait. After a half an hour I received the car and was told that they will phone me for another booking when the new part has arrived.

Apart from the above, my car has been to the garage on numerous occasions (2017) with regards to a funny noise from the engine that shouldn’t be there. And every time it has to have an oil service I have complained about this noise. Until today, they couldn’t find or fix this noise and according to the garage there is nothing wrong.

Taking your car in for a service is already a big hassle for me and I hate it. Being without a car the entire day is very difficult for a working mom.

I can go on and on about the service and how infuriated I am with VW, but even writing it in words, will not describe how I feel and what I think of VW at this stage.

I will not service my car at VW George ever again. I am/was quite interested in the new Polo, but after this, I will not consider buying a VW ever again.

LINDA NORTJE GEORGE