*****sters

TL;DR: 1. They have have failed to pay back the lease security deposit of R7200 three months after end of lease contract, in violation of the lease agreement.

2. Prior to lease agreement we agreed they will take over my fibre contract to another one of their client. I signed the lease based on that agreement. The agent Candice Vermuelen assured me that in case there would be a delay in take over process, she would pay me back the due fibre charges. None has happened and they have refused to pay back what amounts to R6000.

3. They do not respond to any communication.

Details: In October last year I was looking for an apartment to rent. I currently had a fibre contract with MWEB. I was looking for an apartment where I could continue with my fibre contract. I came across an apartment advertised by Candice Vermuelen of Tatum properties. She told me I could continue with MWEB at the apartment but after due diligence I realized MWEB was not on the list of providers at the complex, so I informed her I was no longer interested in the apartment. This was before I signed the lease. She assured me that there was another client of Tatum who was willing to take over the contract. Months in after signing the lease and moving in she constantly **** with endless lame excuses whenever I followed up (she would say she was ******, she locked her car keys inside her car, her car broke down, she had emergency at work, etc.) - for months. She also had promised that if the process was delayed in anyway she would cover the fibre costs, but she never has. Apart from the direct financial loss I have wasted a lot of my time and fuel to fibre handover document signing meetings she would arrange but never show up. Whenever I asked that she send the documents online and I sign them and send back she would say she would send them immediately but never follow up afterwards. After three months I reported Candice to her boss Godfrey Abrahams who said they would investigate and have a formal questioning of Candice. I waited for more than a month for feedback but he never provided the feedback. But he imp**** that Candice was doing that with "good intentions".

Four months into the lease the landlord informed me that he was canceling the agreement with Tatum (I assume they were poorly handling their business with the owner/landlord just as much as they were with me). Tatum was to pay back the security deposit. The landlord has written to them, I also have written to them asking them to pay back the deposit. It has been three months and they haven't paid back the deposit and have not responded to communication.