Unpleasant online customer engagement

I had an very unpleasant experience with the online purchase of earrings from a company called Tattoo Addict. When I checked the tracking of my parcel, I saw that it said I had refused the parcel. I had then contacted the company to inform them I had not received my parcel and would like the courier company's details. Dori Moreno (from Tattoo Addict) that it is out of there hands and did not offer the number for the courier company. I had to research the contact details to track my parcel, and Courier IT organisation kept saying I refused the order.