Unfair and ****** treatment

My husband, called in this morning requesting a paid up letter for an account that he settled last week. Dalene rudely said to my husband, I quote “you haven’t been paying our client for two years, now you are urgently looking for a ‘paid up letter’; what is it with YOU PEOPLE, we are dealing with 1000 matters”. My husband further asked for a reference – and she said she doesn’t know whether the calls are recorded or not. She doesn’t know whether there is reference or not. She said, my husband can go ahead to complain on the consumer ombudsman if he is unsatisfied with not getting a paid up letter within two days. We sent a proof of payment of R15 000 on Friday (18/09/2020). My husband told Dalene, that this judgement is threatening his job and she said, I quote, “that doesn’t concern us”. She sounded very ****** and condescending. We are no longer sure if we are being ****med with this account, because it is within our right to request a paid up letter when we have settled the account. Her concluding words were that you do not work like Joburg companies, which I believe because we would have our paid up letter if that was the case. If this is the way you do business and treat consumers, it is very disappointing and in fact not acceptable. Debt ***/8