Tasty Gallos
Unclaimed Business
|2.1|7 Reviews (last 12 months)|This business does not respond to reviews
Tasty Gallos
Unclaimed Business
|2.1
7 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
NPS Score
33Likely
NPS Score
33
Recommended: Likely
Review Distribution
2.1|7 Reviews
Oct '25 - Sep '26
Recent reviews (7)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceSM
Sadia M
1 reviews | Active since Apr 2022
21 Jul 2026, 08:27
BAD QUALITY OF FOOD
Dear Sir/Madam; I am writing to formally lodge a complaint regarding the extremely poor quality of food we received from your Eastgate branch. We spent approximately R350, expecting the quality and standards that your brand is known for. Unfortunately, almost every item in our order was disappointing and fell well below an acceptable standard. The Jalapeño Burger was meant to be hot, yet it had absolutely no heat or flavour. The shawarma consisted of bland, uninspiring pieces of chicken with what appeared to be mayonnaise simply added on top. It lacked seasoning, flavour, and was nothing like the product we expected. We also ordered a chicken with peri-mayo meal, which again was advertised as hot, but it was completely devoid of both heat and taste. The wrap was equally bland and flavourless despite being ordered hot. To make matters worse, the chips were undercooked, with many of them still half raw, making them unpleasant to eat. The only item that was enjoyable was the Lemon & Herb Wrap, which was the only meal that met a reasonable standard. It is extremely disappointing to spend R350 on a meal that was largely inedible. We were looking forward to our meal, but instead we were left frustrated and feeling that our money had been wasted. This was not a minor issue with one item—it was a consistent problem across almost the entire order, suggesting a serious lack of quality control in the kitchen. Given the circumstances, I believe it is only fair that you provide either a full refund or a replacement meal of the same value. I would appreciate your prompt attention to this matter and ask that you advise how you intend to resolve it. I look forward to hearing from you soon and trust that you will take this complaint seriously.
Helpful (0)
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Sadia M
1 reviews | Active since Apr 2022
21 Jul 2026, 08:27
BAD QUALITY OF FOOD
Dear Sir/Madam; I am writing to formally lodge a complaint regarding the extremely poor quality of food we received from your Eastgate branch. We spent approximately R350, expecting the quality and standards that your brand is known for. Unfortunately, almost every item in our order was disappointing and fell well below an acceptable standard. The Jalapeño Burger was meant to be hot, yet it had absolutely no heat or flavour. The shawarma consisted of bland, uninspiring pieces of chicken with what appeared to be mayonnaise simply added on top. It lacked seasoning, flavour, and was nothing like the product we expected. We also ordered a chicken with peri-mayo meal, which again was advertised as hot, but it was completely devoid of both heat and taste. The wrap was equally bland and flavourless despite being ordered hot. To make matters worse, the chips were undercooked, with many of them still half raw, making them unpleasant to eat. The only item that was enjoyable was the Lemon & Herb Wrap, which was the only meal that met a reasonable standard. It is extremely disappointing to spend R350 on a meal that was largely inedible. We were looking forward to our meal, but instead we were left frustrated and feeling that our money had been wasted. This was not a minor issue with one item—it was a consistent problem across almost the entire order, suggesting a serious lack of quality control in the kitchen. Given the circumstances, I believe it is only fair that you provide either a full refund or a replacement meal of the same value. I would appreciate your prompt attention to this matter and ask that you advise how you intend to resolve it. I look forward to hearing from you soon and trust that you will take this complaint seriously.
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Replies (0)AS
A S
1 reviews | Active since Aug 2024
17 Jul 2026, 14:31
Management of east gate mall are *******
East gate branch Their POS kept failing to process my tap and pay. Even though the money went out my account. Twice. Then we paid with card. We were told the money would reverse back after 12 hours but it didn't. I've been in contact with them for a week now and they are refusing to return my money. Something so simple. I've provided bank statements and everything yet they refuse to pay back. Keep saying I must talk with my bank every time we speak, but the bank says the payment was processed so they can't get it back. Horrible service. Never expected to be ****** by a restaurant like that!
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A S
1 reviews | Active since Aug 2024
17 Jul 2026, 14:31
Management of east gate mall are *******
East gate branch Their POS kept failing to process my tap and pay. Even though the money went out my account. Twice. Then we paid with card. We were told the money would reverse back after 12 hours but it didn't. I've been in contact with them for a week now and they are refusing to return my money. Something so simple. I've provided bank statements and everything yet they refuse to pay back. Keep saying I must talk with my bank every time we speak, but the bank says the payment was processed so they can't get it back. Horrible service. Never expected to be ****** by a restaurant like that!
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Lerato K
1 reviews | Active since Jun 2026
30 Jun 2026, 11:41
Excellent work and great customer service by Lydia
29th June 2026 It was first time seeing her there but I can say she is the best cashier Lydia at Tasty Gallos at Eastgate she is truly an amazing person She has a warm smile and welcoming demeanour that immediately makes you feel comfortable and she has excellent customer service skills I’m a happy customer
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Lerato K
1 reviews | Active since Jun 2026
30 Jun 2026, 11:41
Excellent work and great customer service by Lydia
29th June 2026 It was first time seeing her there but I can say she is the best cashier Lydia at Tasty Gallos at Eastgate she is truly an amazing person She has a warm smile and welcoming demeanour that immediately makes you feel comfortable and she has excellent customer service skills I’m a happy customer
0
Replies (0)LM
Lehlogonolo M
1 reviews | Active since Aug 2018
28 Dec 2025, 18:45
Worst Fast Food Experienc
The managers Sylvia and Cynthia at Eastgate. Mall were extremely rude. Waited for over an hour because they gave my order to someone else then refused to refund me my money. To make it worse the chicken tasted horrible. Definitely not worth the time or the money
Helpful (0)
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Lehlogonolo M
1 reviews | Active since Aug 2018
28 Dec 2025, 18:45
Worst Fast Food Experienc
The managers Sylvia and Cynthia at Eastgate. Mall were extremely rude. Waited for over an hour because they gave my order to someone else then refused to refund me my money. To make it worse the chicken tasted horrible. Definitely not worth the time or the money
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Replies (0)M
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Wendy M
1 reviews | Active since Oct 2025
18 Oct 2025, 13:06
Best cashier
Nondumiso Zulu at Tasty Gallos Eastgate is truly exceptional! She has a warm smile and welcoming demeanor that immediately makes you feel comfortable. Her excellent customer service skills and friendly approach ensure a pleasant dining experience.
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Wendy M
1 reviews | Active since Oct 2025
18 Oct 2025, 13:06
Best cashier
Nondumiso Zulu at Tasty Gallos Eastgate is truly exceptional! She has a warm smile and welcoming demeanor that immediately makes you feel comfortable. Her excellent customer service skills and friendly approach ensure a pleasant dining experience.
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Replies (0)