Rotten Prawns

Good day,

I just left your restaurant now now and I must say I am extremely disappointed for my 1st Solo date of the year to be served spoiled food😢😢😢.

As a Food Safety specialist I knew something was wrong the minute the food came, the flies 😭😭😭yhuuuuuu.

I didnt like the way your manager handled the whole incident, he just said I won’t take it out of the bill. Who said me complaining about the spoiled prawns 🦐 I wanted discount? Attached is the receipt that I paid fully for those spoiled prawns. I didn’t want any discount that’s why I paid in full and even left my wings there because I couldn’t take them home and make my dogs sick.

I Don’t if your restaurant is ISO certified if not, we please take him for proper training on how to handle customer complaints incidents.

I also wonder if you follow the ISO 22000 standards. Be careful of not killing people with food poisoning.

Next time handle this kind of incidents better, that will help to improve and be ready for any audit.

Regards,