AVOID TASOL - they installed knowingly faulty solar geyser products

Already aware of issues in 2015, Tasol continued to sell WEGeyser Solartherm/.Duratherm geysers and continued to install them into 2016. Tasol provided a 5 yr warranty on the geyser. The first 300L geyser was replaced after 6 months due to brown water which started as soon as the element began to be used. The 250L Solartherm replacement solar geyser also has the same brown water issue after 12 months. Tasol refuses to honour its warranty saying only that they are suing the other company {WEGeysers, Solartherm/Duratherm] and are not going to replace our faulty R 8k geyser at all according to their warranty. This is a Duratherm 250L geyser which was to have a 10 year warranty - as it states right on the label of the solar geyser. Duratherm now says that they also will not honour the 10 year warranty as it rests with Tasol. Most other solar installers have admitted that as of 2015, they were avoiding dealing with WEGeysers and specifically the solartherm/duratherm products because of this very issue of brown water. Yet Tasol continued to sell them and was still installing them through their franchises in 2016.

WHY DO & HOW CAN SOUTH AFRICAN COMPANIES GET WAY WITH THIS ?? Clearly, they knew there was a problem with these products and they will not houour their warranty and we have lost an investment in over R 8000 and it simply is not right that companies can get away with this and no one is doing anything about it.