All my mom's money lost

This review is specifically for the Bethlehem branch.

My mom (a 72 year old pensioner, living on a farm) ordered and paid for an upgrade to her solar system in March. Due to COVID there were some delays but by September they were still finding excuses not to install.

I got involved and complained about the shoddy treatment. When the COVID excuse didn't fly anymore we were told that the stock my mom paid for had been ****** during lockdown. So they just made her wait for 6 months.

After I demanded that they make a plan they finally came to install but threatened to dump the stock an not do the installation if I contacted them again. They did finally do the installation but they did not provide an installation certificate and there is no guarantee on the work or equipment either. They also never gave her an invoice so that she could insure her installation.

Their installation lasted 6 weeks before the inverter packed up. They refused to come out and repair and told my mom to find someone else to help. 2 weeks after that the brand new batteries also died. The person that came to check the installation informed my mom that not only did they not put the installation through the DB board (he claims she told him to do that - even though he is the expert and give safety advice) they also connected all the wiring with insulation tape rather than the clips provided on the solar panels.

They refuse to deal with her further because I was apparently too rude in trying to get them to deliver on their promise. I regret not taking the offer of a refund.

9 months later my mom still has no power and has had to pay for all new equipment. I've tried contacting head office but haven't had a response from them either.

Do not use this company. They do not provide any form of aftercare or guarantees on their work.