TR
Tinodiwa R
1 reviews | Active since Oct 2015
22 Oct 2015, 22:33
Worst Service from a waitress!!!
Upon entering the restaurant and being seated by our very friendly waiter who was a male (named Alvin) we asked for a table by the couches. Once we sat down a waitress (named Bongani) asked as to why we were sitting there and we responded saying it was our preference. She rolled her eyes and spoke to another waiter in a foreign language which I could understand saying we took her table and we could have found another table. I addressed this with the manager and told him we did not feel comfortable. He made us feel at home but being a service outlet they need to revisit how their waitresses address their customers.
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Replies (1)Tashas's replyOfficial
27 Oct 2015, 07:25Hello Theodora1990,
Good Morning Theodora,
I am terribly sorry about your experience! It is completely inappropriate for staff to speak to or about our customers in any offending manner.
I have taken it up with the owners & management of the store.
Once again, my humblest apologies
Regards
Melissa Broodryk
Franchise Manager
***
Good Morning Theodora,
I am terribly sorry about your experience! It is completely inappropriate for staff to speak to or about our customers in any offending manner.
I have taken it up with the owners & management of the store.
Once again, my humblest apologies
Regards
Melissa Broodryk
Franchise Manager
***
Tashas's reply27 Oct 2015, 07:25
Official
Hello Theodora1990,
Good Morning Theodora,
I am terribly sorry about your experience! It is completely inappropriate for staff to speak to or about our customers in any offending manner.
I have taken it up with the owners & management of the store.
Once again, my humblest apologies
Regards
Melissa Broodryk
Franchise Manager
***
Good Morning Theodora,
I am terribly sorry about your experience! It is completely inappropriate for staff to speak to or about our customers in any offending manner.
I have taken it up with the owners & management of the store.
Once again, my humblest apologies
Regards
Melissa Broodryk
Franchise Manager
***
