TR
Tinodiwa R

1 reviews | Active since Oct 2015

22 Oct 2015, 22:33

Worst Service from a waitress!!!

Upon entering the restaurant and being seated by our very friendly waiter who was a male (named Alvin) we asked for a table by the couches. Once we sat down a waitress (named Bongani) asked as to why we were sitting there and we responded saying it was our preference. She rolled her eyes and spoke to another waiter in a foreign language which I could understand saying we took her table and we could have found another table. I addressed this with the manager and told him we did not feel comfortable. He made us feel at home but being a service outlet they need to revisit how their waitresses address their customers.

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Replies (1)
Tashas
Tashas's reply27 Oct 2015, 07:25
Official
Hello Theodora1990,

Good Morning Theodora,

I am terribly sorry about your experience! It is completely inappropriate for staff to speak to or about our customers in any offending manner.

I have taken it up with the owners & management of the store.

Once again, my humblest apologies

Regards
Melissa Broodryk
Franchise Manager
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