TM
Troy M

1 reviews | Active since Mar 2015

26 Oct 2019, 07:21

Rude manager!

I have posted on their fb page as well but I feel it’s important for those who use these sites to figure out where they want to go to know about the terrible service. My two friends and I decided to meet on a Friday straight after work for a chilled dinner a few classes of vino and a catch up as one would on a Friday. We got there around 5pm straight after work. We ordered a bottle of wine a starter and three meals and our one friend ordered a ****tail. Not only was I charged R128 for four pieces of goats cheese and greens, that’s besides the point. At 6:30 they tell us we can’t order anything else, as they are closing. The restaurant still had many patrons. Then they start making everyone feel extremely uncomfortable and rushed. At 6:45 they switch off the music and turn off the lights. There were still about 6 tables in the restaurants, two of them were now completely in the dark. They bring us the bill and tell us we need to pay as they are cashing up. (Before 7 on a Friday while we still have full drinks in front of us) they made everyone feel so rushed and uncomfortable. Basically forcing us to down our wines. The final straw for me (just after 7pm) was when the manager rudely shouts across the restaurant at us: “are you done ladies”. No we were not done! If he really wanted to kick us out he could have come up to our table and nicely explained the situation to us, I have never in my life experienced such disgusting service, even the waitress apologized to us when they turned off the lights. This is not how you treat your customers! It’s not as if we were sitting there to get be rowdy and get drunk we just wanted to finish what we had ordered and paid for in a pleasant environment. Our bill came to approx R650 so we were spending a decent amount of money! I will never go there again! So disgusted! If you going to run a restaurant do it properly and don’t treat your patrons so disgustingly!! I will post this on every review site as I was so put off and horrified at the service!

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