REVOLTING DESPICABLE CUSTOMER SERVICE at TASHAS MELROSE ARCH

We experienced absolutely despicable behaviour by the owner of Tashas in Melrose Arch, Jason Loupis,today 04/09/20201. . My sister (who is currently undergoing cancer treatment) called a week before to book a table for 10 for her daughter's 13th birthday party. Clarabell who took the booking, also called to confirm the booking in the morning. I will give MINUS stars out of five. Upon early arrival, the table had been given away to 3 people! It's OK that a mistake was made, but Jason's attitude towards us was incomprehensibly rude, arrogant, dismissive and threatening. No apology was forthcoming. My sister had made it clear that she had called to book a table outside because of Corona & she is currently very immunocompromised. Jason refused to take any accountability for the situation and refused to move the other people from the table outside she had booked. He told her that they don't take bookings, yet, Clarabell had called her to confirm hers that very morning. Jason then threatened not once, but three times to call security to have us removed as we tried to reason with him, gently, I might add. The entire time, we were contained, never insulted him, never were rude and only raised our voices once, after he threatened us. Whereas right from the start, Jason was insulting, couldn't- care- less attitude, arrogant, dismissive, disdainful and completely uncaring about ruining a child's party or reneging on the promise that his restaurant made. What shoddy service! What a revolting, disgusting and abhorrent person Jason is, treating us so badly and we did not deserve it at all. Tashas ought to be ashamed for franchising out to such a human being with no manners, no customer care and totally and completely unaware of consumer rights or how to treat people decently. In this economic climate, restaurants ought not to alienate clientele. Tashas, you really should take this man in hand and make him understand something about customer service because he does not have a clue, is clearly an awful, unhinged person and doesn't give a damn about morals and ethics. We have heard from his staff that they are exploited by him and his wife and mistreated-- I can well believe that to be entirely true after what he put us through today. Is that the repuation that Tashas wants? Patrons, put your money elsewhere , not into the pocket of this revolting, abhorrent man who doesn't give a damn about his customers or doing the right thing or about how to treat people.