VK
Vukani K

1 reviews | Active since Oct 2014

03 Jul 2020, 12:47

Withholding Funds that do not belong - Tarsus Distribution

I use Tarsus as one of my suppliers. I received a quote for an Acer X1127i projector from a different Supplier Rectron. I accidentally paid Tarsus and forwarded Proof of Payment. After realizing this I contacted the person who is in charge of my account and I was told I need to produce a bank statement so they can refund me. I did so and then got told that they need a bank stamped statement. I went to the bank and got it done, scanned, and emailed back. Then I gold told Tarsus needs a letter from the banking confirming my banking details and my company registration documents. Why because I paid with my personal account and I have given you the statement that you require and you can clearly see that I paid with my personal account which is not liked to my company, Why do you want my company documentation? But just because I'm not trying to be difficult I have attached both the stamped bank letter confirming my PERSONAL account and my company registration documents So I can get MY money back.

It is funny that you do not require all these documents when you want sales. Please return my money.

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Replies (1)
Tarsus Distribution
Tarsus Distribution's reply08 Jul 2020, 08:36
Official
Hi Vukani

We are pleased to inform you that your payment has been reversed. 

In order to ensure things were done correctly from our side, we had to ensure all the boxes were ticked for your safety as well as our own. We apologise for any inconvenience caused in this process.

Sincerely,
TD Mgmt