Tarsus the worst supplier ever and no delivery in over 4 months

We got registered with Tarsus on 15 April 2021 and immediately placed our first order of almost 200k dealing with a guy called Hilton Modike. Not once were we ever told that we need to make payment upfront for this order to be secured. When they kept changing the ETA and I complained they then claimed it’s because we haven’t made a payment and that it’s first come first served when stock arrives. After months of waiting and having to keep telling our client stories that didn’t even make sense to us we made payment on 14 June 2021. To date we have been given over 6 ETA’s which are never met and each time there’s a new story while they keep our money with them. We asked for a refund for 2 Latitude laptops so we can source them elsewhere and we got the laptops in 2 days from Incredible Connection and to our surprise the laptops were delivered directly from Tarsus Distribution which is odd and shows that they deliberately do not deliver to the smaller players and force us to buy at double the price from places like Incredible and whoever else they are working with.

We have now asked for a refund for the balance of the laptops which we still haven’t received and contacts for their business development leaders so we can lay a complaint which we too are not getting from them.

A complete joke of an operation. The people are always clueless and never been helpful. We have now lost one of our biggest clients and a client of over 10 years because of this company’s incompetence. They should really just close down if they can’t even supply 10 laptops in 4 months or should only supply to the retailers they are in bed with like Incredible and stop opening distributor accounts for us smaller black businesses just to only take our money and never deliver.

In complete disgust and disappointment.