Tape-ur customers are important. They are the reason why ur doors remain open.

I made a layby at the Tape Vaal mall. I wasn't informed or told of their "terms and conditions". When I went to the shop to cancel my layby. I was told that once the money is in their account it can't be refunded. The guy (Kelvin)who was helping me said I should take something else at the shop. He said he will talk to his manager to find a way to assist me, as I told him that I can no longer afford the goods. Couple of days later I was called by Nhlanhla(he said he is the manager), he told me I should come to the store to take something worth my layby. I informed him that I no longer afford those goods. He told me that it's not his fault. That's the only way to me or I should find some who is going to spend the amount I want to be refunded. And that person must pay in cash. I

told him that by law I'm supposed to receive my money back. He went on and said: That's not how they do things. I'm very disgusted by the rudeness and unprofessional behaviour especially from the manager. If that's how you treat a customer then I'd rather shop elsewhere. I want my refund back then I'll never set my foot inside Tape Vaal mall. U really don't care about ur clients.

Disgusted consumer.