Fibre and webafrica are twins they know how to mess people's life up

Fibre and webafrica are twins they know how to mess people's life up . I've reached out to them about my account not debited only for the consultant to drop the call Then they cut my line which I don't mind this is poor customer service I will Xpose them . I got billed three times and this was my first month .. I'm placed on hold since 4pm till now 19:44 pm this is ridiculous people warned me about fibre and web Africa my rooter was delivered when I made contact regarding connection they told me I never paid also my rooter cannot be deliver only to send them a picture that I paid pop also a pic of the rooter. Now please make it make sense. Awaiting feedback