Worst service from Tannins Wine Merchants ever!

<p>I ordered wine from two stunning wine farms in the Cape and I did the order through Tannins Wine Merchants. On day 4, I contacted them since the delivery haven't taken place yet. They have only one number which is a mobile number of "Chris". He was very friendly at the time and gave me his firm commitment that he will make sure the wine will arrive on day 5 by using an overnight courier service. (Remember, if you order from the wine farms directly, delivery takes +/- 3 days...)</p> <p>Day 5 arrived and no wine arrived. Therefore, he **** to me.</p> <p>On day 10, I called him again as I was getting worried because I will have a house full of guests on XMas Day without any quality wines. He asked me "Didn't we speak before?" and I rep**** by referring to his (failed) promise.</p> <p>He then said my wine is on its way and I will receive it on that day (day 10). I asked him to verify this and call me back. He didn't so I called him again just to find out my wine was still in the warehouse after 10 days!! (So, he explicitly **** again).</p> <p>I was fuming and said to him maybe I should have ordered directly from the wine farms as he was dragging good wine makers' names through the mud with his lies. I also referred to one of the wine makers' comments on Facebook which upset him because this matter is being discussed on FB. As if I don't have the right to chat to my friends about non delivery...</p> <p>He then said he is going to refund me which they never do so I need to be grateful. I asked him if he was crazy with all the respect in the world as I didn't want my money back, I needed wine from the Cape! That is where the discussion ends and I will see if my money gets paid back indeed.</p> <p>I will never make use of Tammins again. For the sake of time, I am not even mentioning some very bad arguments from Chris as well as the fact that he was in no position to call the warehouse as they don't have a phone number and he needs to rely on email. Can you believe that in this day and age... Wow!!</p>