Reimbur*****t of our electricity due to geyser leak

Greetings Vision Property, It is with a heavy heart that I write this email to you. On Sunday the 26th of Jan, we discovered that our geyzer at Tangelo Place Unit 17 was leaking and as a result the credit that we had on our Protea Metering account (I had loaded credit on the 25th) was depleted, leaving us on a negative balance. This resulted in Protea Metering switching off our power. I spoke to the agent Lindy Kutuone who said the owners of the property will reimburse us by loading our credit. As we speak, we do not have electricity. Our account is on a negative figure at the moment and Protea Metering cannot switch on our power until we load credit. I have made a follow up with the agent and she said there's nothing she can do at this point as the matter is with the owner. And she cannot get me in contact with the owners. I cannot emphasize how deeply this is affecting and frustrating us. I have been a good tenant to Vision Properties for the past 2 years, paying my rent on time and I fail to understand why I must be put through all this turmoil. This is unacceptable and uncalled for. Our stuff in the fridge is rotten, we have to shower with cold water, we cannot cook, we cannot attend online class. Basically we cannot function without a basic need being electricity. With a humble heart, may I please get this matter resolved today. Kind Regards