BAD CUSTOMER SERVICE AT TANGAWIZI MOTORS EMPANGENI

I would like to express my disappointment in the service that Renault Tangawizi in Empangeni provides. Firstly, since 2020 right after the last time I went to go service my car there in August, I have been trying to get a hold of someone, anyone really who can assist me in extending my service plan. Until today I have yet to receive any communication from them about this! When I call, my call is always being transferred to someone else until eventually they tell me the person who deals with my type of query is not at work and they always make sure to take down my details which is suprising that until no one has made an effort to call me. Eventually I went there myself thinking if I turn up physically then someone is sure to assist me, boy was I wrong!! I waited almost an hour, eventually as I was about to leave then the lady at reception bothered to ask what I had been waiting for. I told her and she attempted to take down my details only to find that I was already on their system on a list of clients that needed to be contacted. Once again, I repeat, how suprising that until today I have had no one contact me. It's been months since then and when I called to get a quotation for service I was told a hefty 3800 would be needed, and amazing how quickly they managed to respond to that!! They really need to pull up their socks on their customer service skills, if they are understaffed then they clearly need to hire more staff because they are currently doing poorly. I guess my problems were just not a priority to them.