Zero customer service

Online order 29/02, received 02/04 Meg cargo pants are definitely not the size on the label, way too big. Took it into Mowbray store and measured against the sample and it was definitely not the same size. Tried to exchange and was told no stock, come back next week. Visited store again 22/04 and still no stock, Atha told me it would be in by 26/04. Phoned ahead as didn’t want to go back a third time if no stock. Sherry complained about how bad the factory was at sending stock. How the store is always empty and they just have to tell customers to wait. Told me that online order would receive stock before the store, so I should order another pants online. Two months on and no apology for the lack of stock. Or the lack of follow up. Sherry said it’s pointless apologising as she can’t give me the size I need…?! Ridiculous lack of customer service, will return the pants and get them refunded. No, I am not going to be placing another online order.