PATHETIC service

I do not get my nails done often. When I do get them done I expect them to be perfect as they are quiet expensive. I got gel overlays done with 3 water decals. I got them done for a wedding that is for today 19 Dec. I went to the comaro crossing store on Wednesday 16 Dec. I had a 11h00 appointment. The lady who done my nails only started at 11h20. I am aware that a certain amount of time is allocated per client. I was now worried that my time will be shorter as the lady was not ready for me and still busy with her previous client. While prepping my nails the lady hurt my cuticles and they started to beleed. I now have to go to the wedding with scabs on my cuticles. They look extremely ugly and untidy for the wedding. Also I selected a nude color. When I choose the the clour from the color ring, the colour was darker. The colour is now lighter then what was on the colour ring. If the color on the nail was to be lighter then I should have been informed before hand. I also showed her what I liked regarding water decals and what I got was completely different. The nail art was plain and nothing like what I showed to her. If she did not have what I wanted then she should have given suggestions to what she can do and and offer. I am so disappointed and unhappy. I felt like treating myself for the wedding and now paid for alot for poor untidy work. I contacted Tammy taylor on the Facebook WhatsApp number and wrote a complaint on the 19 Dec.

After I sent my complaint on the 19 Dec I received a call from the Comaro Crossing branch to reshedual the appointment for today 28 Dec. Today when I went into the store, I advised the receptionist and the lady who were going to do the nails that this was a redo and I should not be charged. These ladies were not aware that I came in for a redo. They had to call a manager to reconfirm this. This was quite annoying has the staff should be aware of the situation and the manger should have communicated the information to them. It was also quite annoying when the receptionist asked who and when I sent the complaint.

The staff insisted that I must have the same color done with the water decals. When the manger called me to redshulde the appointment I did advise that I dont want the water decals as I am put off them. I did advise that the Swarovski stone are the same price as the water decal so i rather get the Swarovski stones done instead of the water decal. The staff again was not aware of this again. I said to the staff that they can leave out the Swarovski stones and just do the gel paint but I want another color. The receptionist call the manager again and she came back to say I must have the same color and can have the Swarovski stones. If the manger even bothered to read my complaint she will see that I was not happy with the colour. If I am not happy with the color and complained about the colour why must I redo the same color. I do not want anyone from Comaro Crossing to call me. The manager firstly cannot pass correct information to the staff and did not read my complaint. I walked out of the store without getting my nails done. I will never use Tammy taylor nails again and will also be not recommending tammy's taylor nails to anyone. I am DISGUSTED and DISAPPOINTED with the PATHETIC SERVICE. I reinteratite that I do not want to speak to anyone from Comaro crossing branch. I want someone to call me who is going to sort this out. I wasted my time with them this morning and very upset with this treatment. If I have to rate Comaro crossing branch it will be a ZERO You can contact me on ***