Fourways Mall Branch - lousy quality nails and hygiene concerns - STAY AWAY!!!

I'm a long time Tammy Taylor client, but my experience at the Fourways Mall branch was not on par with the usual Tammy Taylor quality standards.

MOST IMPORTANTLY, the hygiene of the technician's tools was disgusting. The file was flaking and peeling and looked like it was ready for the bin. I was already uncomfortable about the hygiene of the technician's tools used.

The amount of acrylic the technician app**** on my nails was the quality of a junior tech. I immediately asked her if she trained at Tammy Taylor, to which she (sheepishly unsure) rep**** "yes".

She app**** the product far from the cuticles with a visible gap. I reported this, and another technician suggested adding more nail product to cover the noticeable gaps and using a drill instead of a manual file. I was already there for over an hour and declined.

The receptionist then demanded I pay at least half for half done nails. I declined. She then pressed I soak them off, which I said no because I was already over an hour there, and not sitting through an uncomfortable soak off.

I reminded herTammy Taylor's policy dictates if you are unhappy with your nails, you do not pay. I asked her why is she forcing me to pay for undone nails?

After I left, I received a message from the branch stating that I'm "blacklisted" at Tammy Taylor, and I'm "known for this type of stunts".

A blatant lie.

I asked for details of the brach that supposedly "blacklisted" me, and the owner refused and rep****, "I should know where I made a scene".

I've never made a scene ever at a Tammy Taylor. I've never walked out of poor quality nails either. I've been a loyal customer for years at Parkhurst and The Marc. I only went to Fourways, as it's close to my new offices.

Tammy Taylor, I suggest you go and look at the Fourways branch. It is in a lousy state. I'm shocked at my treatment, the quality of the tools used, the technician's abilities and the attitude of the receptionist and owner.